G-Wood understands the importance of choosing the right product for your project. If you are not satisfied with your purchase, simply return the merchandise to G-Wood within 30 days of purchase.
Order Cancellation Policy
Cancellation can be done from Mon -Fri during 8:30 am to 5:00 pm. Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer service immediately at 778 588 0567 and send a cancellation confirmation email at [email protected]
Once an order has been loaded and is en route to the shipping address, G-Wood will charge all applicable shipping fees as part of the return. The customer is fully responsible for all outgoing and return shipping costs. 10% restocking charge on order being cancelled after shipment/packing
As security for the fulfilment of order agreement between Canada and USA warehouse, the Buyer shall pay a deposit of 20% (twenty per cent) of the entire invoice amount while placing orders for the following cabinet door colors: Shaker Expresso (SE), Shaker Blue(SB), Charleston Saddle (CS), Alton White(AW), Pure White(PW) as these cabinet door colors require additional effort by G-wood in transporting goods from USA to CANADA. The deposit will be credited when the Buyer makes the complete payment for the invoice
However, the consignee is liable for the damage or loss during shipping in the event of a disqualified claim of the shipping company or under claim amount of $100.00 per shipment.
Clients choose transportation services at their own discretion. G-Wood, acting as intermediary between clients and the transportation company, will coordinate the work with clients for any damaged or lost goods in an effort to submit a claim to shipping company.
However, consignee is liable towards the damage or loss during shipping in the event of a disqualified claim of shipping company or under claim amount of $100.00 per shipment.
Product Accuracy Verification
It is the clients’ responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color and product accuracy prior to leaving the store. Any differences between the customer’s request and the purchased merchandise as reflected on the sales receipt must be determined prior to leave the premises and a manager must be notified.
By signing your receipt at the time of pick up your signature will constitute your agreement that your order has been received in full and that it is accurate. Once you have left the premises, no exceptions will be made. Once a product has been installed, the product cannot be returned. G-Wood is not responsible for product defect or damage, property damage or lost labour costs due to faulty installation. Claims for damage or shortage must be made upon receipt of the product. Thoroughly inspect all products before installation, as usage will constitute acceptance.